The Company

Tempur was established in 1991 and launched in the UK in 1992.  The revolutionary Tempur material has changed the bedding industry in that time and today Tempur is part of the world’s largest bedding company, Somnigroup.  Along with Tempur, Somnigroup’s companies include Sealy, Mattress Firm and Dreams.  Somnigroup is a PLC, listed on NYSE.

Tempur is focused on developing, manufacturing and marketing advanced sleep surfaces that improve the quality of life for people around the world. Tempur UK Ltd is fast growing and employs over 140 staff. We have an omni-channel strategy and sell through leading retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village.  Our online business is successful and have 11 brand stores including flagship stores at Bluewater, Milton Keynes and both Westfield London shopping centres.

Tempur is a leading advertiser of mattresses and pillows in the UK with an annual marketing spend of £6m+.

Our People

Tempur people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Purpose of the role

You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.

The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.

Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.

This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.

Key Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets
• Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
• Offer exceptional 1-2-1 customer service and ensure the customer comes first 
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
• Knowledge and awareness of all promotions and advertisements
• Support Store Management team in achieving individual and store sales targets
• Execute the daily operational goals and priorities assigned by store management
• Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
• Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
• Assist and process deliveries and organization of stock room, ensuring team work
• Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
• Maintain a clean and orderly environment in the store and back office/kitchen areas
• Being responsive and communicate of all Health & Safety issues
• Participating in team meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

• We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
• Proven experience in delivering exceptional customer service
• Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
• Operate with honesty and integrity
• Be a clear communicator with a good command of English, both spoken and written
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality 
• A team player, who is able to maintain positive relationships with their co-workers
• Adhere to company’s policies and procedures
• Maintain a smart and presentable appearance at all times
• Must be able to work and willingness to work flexible hours to meet the needs of the business

Why TEMPUR is a great place to work

• Competitive salary
• Commission based sales – sell more, earn more!
• 25 days holiday 
• Life Insurance
• Pension contributions
• Private medical insurance
• Team initiatives 
• Training & Development

How to apply

If you are interested in applying please send your CV to richard.geen@tempur.co.uk.